I would not be surprised if Todd blogs about this since the household is in a general state of crabbiness over it. Over the weekend, we received our new seat assignments for our Arizona Diamondbacks season tickets. Our jubilation was almost instant as we thought we moved a section closer to home plate and a chockful of rows closer to the field. Fast forward to a day later and the bubble-bursting moment of discovering the seats were actually a section further away from home plate. Our "upgrade" instructions were not followed...this was confirmed with a Monday phone call when a rep offered that maybe a 2 was misinterpreted as a 1. Of course, our existing seats of the past two years have already been re-assigned to someone else -- and the only two "remedies" offered were slightly worse seats in the very section we have been in OR seats further back (we are already fairly far back) in the next section closer to home plate.
So needless to say we are pretty pissed. We wait two years for a seat change and when it happens it all but amounts to a downgrade. We are talking about a serious chunk of change as well ($20+ a seat, 80+ games...you do the math)...also we have to worry about "re-sale" value as we are only able to get to 20-25 games per year. So seat desirability is a pretty important issue...if not to us, the people looking to buy. Ugh! We have found talking about it doesn't help either (nor does blogging about it apparently)!
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Continuing the "that sucks" theme, finally caught the cute new "reality" series Airline on A&E. Life generally sucks for pretty much everyone on this show which follows the troubled travails of Southwest Airlines staff (or should I say team members?) and passengers. From drunk passengers to smelly ones, from irate parents to the C.O.S (that's "customer of size" who are required to purchase two seats due to their weight)... this is every imaginable travel nightmare tidily tucked into a half hour. I am definitely glad I am on this side of the TV screen though...since I have an abysmally low tolerance for a) bad "public" behavior and b) poor customer service. Though I have to say the Southwest staff handles everything infinitely more calmly and professionally than I could (well, at least with the cameras rolling). Worth a look or a TiVo Season Pass.
